__________________
__________________
______________________
_____________________
__________________
______________________
______________________
______________________
_____________________
________________________
Our client is looking for a Customer Service Co-Ordinator to join long standing successful company within Redditch to help them offer the best Customer Service to their loyal and growing customer base. You will be the first point of contact for both UK & International Customers. Customer Service Co-ordinator responsibilities include but are not limited to: Managing the end-to-end process for customer orders from input to delivery Be clear and transparent with customers managing their expectations on any issues that may arise Process customer new line forms accurately and communicate any changes quickly and efficiently Ensure correct pricing for all orders prior to them being entered onto the system Reduce the number of returns and rejections by getting it right first time! Book customer orders in with correct delivery instructions Develop your relationship with customer supply chain contacts Check stock availability thoroughly at point of order entry to ensure lines are not oversold Build strong relationships with hauliers to ensure a seamless delivery process Work with your team members to understand their accounts enabling you to pick these up in their absence Take ownership of your customer profiles and department working instructions ensuring they always have correct information and are updated immediately on any changes Share best practice with the team assisting with the team's development and ensuring alignment across Customer Service Ideally you will have experience in a similar Customer Service role within the FMCG industry. You will have a passion for Customer Service and great attention to detail. You will have excellent interpersonal skills and be a strong team player. You must be comfortable working on your own initiative but also know when to escalate issues Forward thinking and highly motivated Flexible and willing to support the team while also working on your own personal development Have excellent communication skills to interact effectively with both internal and external stakeholders Ability to build strong relationships with customer contacts Have excellent time keeping and organisational skills Deliver excellent results under pressure Be proficient in Excel In return you can expect to receive a basic salary of between £23,000-£27,000 depending on your previous skills and experience and have the luxury of working Hybrid only 2 days on the office and an early finish on a Friday ?? but you must live within a commutable distance of their Redditch office. If you think you have the skills and experience then please click APPLY with your updated CV and I will be in touch soon
Customer Service Coordinator Monday - Friday 9 am - 6 pm £25,000 per annum I am currently representing a client within the property industry who is looking for an experienced customer service candidate to join the team. You do not have to have property experience but an excellent telephone manner, written communication skills and be proactive within your position. Key duties: Answer incoming telephone, email and website letting enquiries; respond in a timely manner Exceed all enquiries and residents' expectations by going above and beyond and deliver excellent customer service Book and schedule apartment viewings with the on-site teams at each locations Manage the CRM system to ensure contact with prospective residents are logged and all information is up to date Conducting right to rent checks, submitting references, registering tenancy deposits Oversee all renewal enquiries and ensure necessary paperwork is completed I you have an excellent customer service background, please apply and Reed will be in touch.
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership. You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships. This is a Full time, onsite £24-25k, plus company benefits. Duties of the Customer Service Coordinator: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries. Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023 Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems. Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers. Set-up special order requests, raw materials and product concept requests and communicate decisions. Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy. Individual management of allocated projects and tasks. The Ideal candidate should possess: Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels. Team orientated & Self-motivated. Able to deal with customers in a calm and composed manner. Highly motivated with a positive attitude Please click "APPLY" or call Ruth Flukes on for more information or email