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Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator. This position is being offered on a temp to perm basis. General purpose is to provide the company's clients with the best customer service and management work carried out post completion. Assist in organising and co-ordinating the direct maintenance operatives Liaise with customers on the reporting of issues and any maintenance required. Work closely with external contractors Ensure customers experience a smooth transition from sales to aftersales Set up new contracts on internal CRM systems Take telephone calls from our clients and customers Respond to client and customer emails Keep customers informed until any defects are resolved and book appointments for maintenance operatives as required Raise work schedules on our CRM system Organise Maintenance Operatives Weekly Work Diary and Schedules Liaise with the Customer Care Managers Develop relationships with our clients and customers Construction/housing experience You must be an excellent communicator coupled with good telephone skills and good attention to detail. IT literate with a good working understanding of Outlook, Excel and Word. Hours of work, Mon to Thurs 8.30am to 5pm, Friday 8.30am to 4.30pm. If you feel you have the right skills and experience and would love the chance to work for a forward thinking company with great benefits, apply now stating why you would be suitable for this position.
New Job: Part time Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance Hours of work: Monday to Friday 12.00-5.00pm About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategise solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information