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The Company: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation. The Job: On behalf of our client we are seeking a Customer Service Co-ordinator to work in their team based in central Bristol or home or a mix of both. This role is perfect for someone who is passionate about customer service as you will be dedicated to working with their customers to help set up solutions on their accounts with an overall objective to prevent litigation. Your responsibilities will include: Working on behalf customers currently behind on their mortgage payments and facing repossession of their home. Using active listening, empathy and relationship building to get to know your customer, to build the trust and for the customer to feel comfortable in explaining their financial or personal difficulties to you. Investigating a customer's situation to establish what has caused the arrears whether the challenges being faced are short term or long term to then look at the options available. Proactively keeping in touch with the customer to maintain contact, maintain the relationship and ensure the agreed solutions and next steps are met. You will be supported by your manager and a Team Coach who will provide one on one management and coaching support The Person: For this role, our client is looking for someone who has a passion for customer service. Ideally you will have gained experience on the telephone, however experience in any customer service role will be considered. Our client is seeking someone who can: Successfully build rapport with customers Complete all allocated tasks within the required timeframe and to the required level of accuracy. Demonstrate satisfactory levels of literacy and numeracy. It's also really important you are able to work in a busy environment. The Benefits: Contributory Pension, Group Life, Private Medical Insurance, 25 days' holiday & a flexible benefits scheme. The Hours: Monday to Friday 37.5 hours per week between 8.30 - 6.30pm The Location: Central Bristol, no car parking (100% office based) The Salary: £24,300
Sales and Customer Service Co-Ordinator Office based - Meridian Business Park Monday to Friday office hours £25K - £27K salary depends on experience Job brief My small but well established client are looking for a Sales and Customer Service Co-Ordinator to help customers identify and purchase products both from their current range or alternatively that they can source outside their current range. Duties include selling our range of products, purchasing and managing the relevant logistics. The goal is to provide high class customer service and to increase company's growth and revenue through sales maximisation. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Process sales orders and purchase orders Book and manage transport where necessary Liaise with suppliers on delivery and collection programme Manage stocks where necessary Ascertain customers' needs and requirements Recommend items that match customer requirements Manage sales to customers Keep up to date with product information Accurately describe product features and benefits Requirements and skills Proven working experience in sales and customer service Basic understanding of sales principles and customer service practices Proficiency in English written and spoken Solid communication and interpersonal skills Customer service focus Friendly, helpful, confident and engaging personality Basic administration skills Proficient with common software programmes such as Word and Excel Able to work from own initiative. Self-driven This is a wonderful opportunity to be part of a team where you can really make a difference and be valued. Please email me your CV asap and I look forward to hearing from you!