We are seeking Collections Advisors to join our client, a leading utilities company that put the customer at the heart of all they do.
You will be providing exceptional support to customers experiencing account arrears.
This role is pivotal in understanding and addressing the needs of the customers, offering tailored solutions and guidance, including signposting to assistance programmes.
Customer Service Advisor needed in Lincoln, £11.44ph PAYE - Reference: 5249879
Provide an exceptional customer service experience to all customers that contact the Customer Service Centre via Telephone.
Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns to resolve or move the contact to Tier 2, whilst recording accurately on the appropriate IT systems
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