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As an Customer Support Executive you will be responsible for dealing with client queries through various channels and administering their accounts. Working as part of an energetic, professional and friendly team who predominantly provide dedicated support to Direct clients; online clients who do not receive on-going advice and are happy to make their own investment decisions. You will be expected to deliver first class customer service at all times. This role requires shift work Monday to Friday, between the hours of 8am and 6pm. RESPONSIBILITIES Inbound and outbound client contact; call, email, online messaging and post Document management; ensuring documentation is scanned, saved and archived in accordance with department operating procedures Use your initiative to build a rapport and delight our clients, keeping them informed and assisting their needs Making suggestions on services to improve consistency, quality and efficiency Take client feedback into account when making decisions to ensure that the service provides the most appropriate service to meet client needs WE WOULD LOVE TO HEAR FROM YOU / PLEASE APPLY IF: Experience in a customer facing role A passion for delivering exceptional customer service Experience of outbound calling
Customer Service May start dates £11.75 per hour weekly pay Temporary contract - potential to go perm Cumbernauld Hours of work: 20 hours shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems. Track and document inbound support requests and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information. Meet standards of job, such as quality standards, adherence to schedule and average handle time. Skills and abilities required; Provide excellent customer service to ensure high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age