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Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis. Main duties will include: Answering customer enquiries via phone and email Providing exceptional customer service to customers Preparing quotes Processing orders Updating customers regarding deliveries Liaising with the warehouse and 3rd party suppliers Answering queries quickly and efficiently The successful candidate will have: Excellent problem-solving skills A strong work ethic and the want to get involved in a varied role Strong customer service skills Enthusiastic team player Calm and professional telephone manner Good IT skills Please contact Emma ASAP if this looks like your next role or apply via the advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
Customer Service May start dates £11.75 per hour weekly pay Temporary contract - potential to go perm Cumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems. Track and document inbound support requests and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information. Meet standards of job, such as quality standards, adherence to schedule and average handle time. Skills and abilities required; Provide excellent customer service to ensure high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age