IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).
Joining the growing customer facing team as a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.
The Company
A platform designed to identify and support career growth for under-represented individuals.
VC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!
The company is looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier 2 Customer Support Engineer, to provide 2nd line technical support and expertise.
You will report to the Helpdesk Manager for technical direction and guidance.
Key Responsibilities
Accurately logging tickets in Becrypt ticketing system.
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
Job Purpose
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Carry out a variety of technical tasks to meet or exceed customers' expectations by liaising with vendors, carriers, mobile operators, third parties, and other related organisations.
Contribute in delivering new services and products from an operational perspective.
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
Job Purpose
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, Mobile Operators, third parties, and other related organisations.
Contribute to delivering new services and products from an operational perspective.