PLEASE NOTE THE HOURS ARE 11.00AM 7.30 PM MON- FRID As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation!
Are you ready to step into an exciting opportunity with a global SaaS organisation?
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.
Your new company
Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence.
A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or experienced support professional to work as a Customer Support Engineer, joining a market-leading disruptive software technology firm in London.
Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house.
This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field.
Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities
Resolving simple technical issues for our customers in a timely manner.
Answering product-related customer queries via phone and email.