Basildon - Office based Monday - Friday 8-5 or 9-6 (on a rota basis)
This is a fantastic opportunity for an enthusiastic, motivated individual with strong written and verbal communication skills who wants and is willing to learn new skills and is technically minded.
This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available.
This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis.
We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director".
To provide industry leading service support to customers who contact via an increasingly diverse range of channels.
As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Our client's Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.