Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
General
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
1st/2nd Line Service Desk Technician - £24K - £28K
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
The Sales Support Team Member will be responsible for handling various administrative tasks, resolving customer enquiries, and coordinating with internal departments to ensure smooth sales operations.
A fantastic opportunity for a Sales Support / Merchandiser to play a crucial role in facilitating the sales process and ensuring customer satisfaction working for a children's licensed supplier.
This position requires a detail-oriented individual with excellent communication skills and a strong commitment to providing exceptional admin support to the sales team and retail customers.
An opportunity has arisen for a customer driven individual to join the growing team of an international business supporting their global client base as a Customer Service Specialist.
The company pride themselves on delivering excellence on all platforms to manage their customers' expectations.
The successful candidate will be the first point of contact for all requests, and responsible for maintaining budgets, repairs and assets so accuracy is key.