We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Join our vibrant team, where we believe in the power of people to drive success.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.
Main Duties
Management of a tracker on system of data for property/construction clients.
Creating a booking spreadsheet from trackers for jobs due that month.
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
New opportunity available for an experienced and friendly Team Leader to join a growing team.
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
ROLE
Lead regular client meetings to gain feedback on service levels.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.