Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
The Team Leader for the Customer Support Centre, based within Business Services at our client's head office, will be responsible to motivate and develop a team to deliver contractual Key Performance Indicators, whilst ensuring the customer receives above and beyond their general expectations.
You will work alongside the Customer Relationship Manager and Corporate Sales teams to ensure the best possible service is provided to customers.
You will ensure department/company objectives are achieved.
Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their customer service team due to growth.
Main Duties
Management of a tracker on system of data for property/construction clients.
Creating a booking spreadsheet from trackers for jobs due that month.
We're looking for a brilliant Contact Centre Team Leader to join out client - a leading the South West telesales team at their Plymouth, Bristol and Poole depots to maximise sales performance, process customer orders accurately before the depot deadlines, as well as upsell and cross sell new products.
The Contact Centre Team Leader role requires a proactive leader with excellent communication and management skills to inspire and guide the team to exceed monthly targets.
You'd be based at the Plymouth office up at Langage Business Park, Plympton however travel to Bristol and Poole once a month will be required.
Posted by Tallgrass Recruitment Limited • £25K/yr to £30K/yr
Job Summary
The successful candidate will have a strong background in customer service management, sales, and administration, with the ability to lead a team of customer care agents in delivering exceptional service through telephony-based support.
We are seeking a dynamic and highly motivated Customer Care Manager to lead and manage our customer support operations within a fast-paced mortgage contact center.
This role is crucial in ensuring a seamless and positive experience for customers throughout their mortgage journey, from initial inquiry to post-sale care.