Our client is a leading UK wholesaler, and they are looking for a confident and energetic Customer service agent to join their fun and hard working team.
Based in their Paisley depot next to Glasgow Airport you will be part of a team responsible for retaining and growing the business through building lasting relationships with clients.
General
By continuing to service their accounts, your friendly and confident telephone manner will go along way to ensuring continuous repeat business as well as introducing new products at every opportunity.
Customer Service Representative; Starting at £21,840-£23,000
35 hours per week; Hybrid remote
So, what does the role entail
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Posted by Service Care Solutions - Social Work • £30/hr to £31/hr
Main Responsibilities
Manage cases varying in complexity, organise packages of support to service users, assess levels of risk to their health and wellbeing and, in conjunction with them and their families /carers, monitor and review their situations so that support can be adjusted as appropriate to their needs.
Carry out Initial, Core and other specialised assessments as per national guidelines and within prescribed timescales in order to formulate support plans for service users and co-ordinate their implementation or refer the case to the appropriate service area for support to child/family.
Work directly with family members providing advice and guidance.
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