You will be joining a company that specialises in the provision of fully digitised subscription services for their clients.
The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits.
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business.
Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience.
As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors.
We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support.
You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations.
You will ensure customers receive clear communication and a quality of service to ensure that we meet their expectations relating to reported defects with their home throughout the customer journey.
You will be responsible for identifying the root cause of issues and working cross functionally to minimise unnecessary recurrence of defects.
Early intervention & engagement with the customer is critical in this role with a natural drive to reach a satisfactory outcome as quickly as possible.
You will be joining a company that specialises in the provision of fully digitised subscription services for their clients.
The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits.
You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure.
As an Infrastructure Support Engineer you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations.
The ability to work in a high paced environment is essential.
The role of the French/UK Speaking Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required.
Part Time French/UK Speaking Customer advisor role (Hybrid)
You will be joining a company that specialises in the provision of fully digitised subscription services for their clients.The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their customers purchasing habits.
As a support engineer, you will be the first point of contact for all technical support queries, providing high-quality assistance to end-users across the organisation.
Due to shift working, we offer the flexibility of remote working from anywhere within Scotland, however occasional travel to the office may be required.
Henderson Scott have partnered with a global dynamic company based at their HO near Glasgow.