Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.
Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.
As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner.
Key Responsibilities
Deliver excellent customer service through multiple channels.
General
You will be working within an FCA regulated finance service provider, supporting customers with querieis in regards to their pensions and savings both personal and employee based accounts.
Our client is looking to recruit Customer Service Advisors for our successful Customer Engagement Centre.
We are keen to hear from candidates who enjoy providing a high level of customer service, whatever your background, so long as you have a passion for people!
Successful candidates will be assisting our valued customers through a combination of inbound and outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.