Our client, a national Charity, are seeking an experienced and dynamic Senior CRM Support Officer to join their team.
This pivotal role is responsible for supporting the onboarding and ongoing user experience of their Microsoft Dynamics 365 CRM system, known internally as CHIP.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.