Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue
Responsibilities
Create and own Account Management plans for 3rd Party Installers and SOC Clients.
As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service.
The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.
The role offers hybrid working and flexible hours across a 37.5 hour working week.
General purpose is to provide the company's clients with the best customer service and management work carried out post completion.
Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator.
This position is being offered on a temp to perm basis.
We are recruiting some exciting customer service and administration opportunities to join a friendly and supportive team within a growing manufacturing company.
Main duties for each role:-
The roles offer excellent training and progression opportunities.
Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping their clients delighted.
Booking multiple mailing campaigns onto their Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
Working for a successful and well-established retail company, we are recruiting for an efficient, organised and personable individual to support the growth and success of a small team by being responsible for assisting with the administration, whilst ensuring customers receive a first-class experience from start to finish.
Key Duties
Offer an excellent customer service experience face to face and over the phone, by maintaining customer relationships to ensure repeat business.
Assist with stock control and checks to ensure inventory records are accurate.