The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.
This role is working as part of a small team to deliver the customer resolution service.
Weekly Hours: Full time 37 Hours per week (Monday to Friday)
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
We are seeking a dedicated Rent Income Support Officer to manage a portfolio of properties, ensuring an annual rental income of approximately £70 million.
Are you passionate about delivering exceptional customer care while maximizing rental income?
This is an exciting opportunity to work in a dynamic commercial environment where you will play a vital role in both financial performance and resident satisfaction.
Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.
You must possess excellent communication abilities both face to face and over the telephone.
Hours of work are Monday to Thirsday 8am to 5pm and Friday is 8am to 1pm, this is a temporary position to start with but could possibly lead to a permanent role in the near future.