We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business.
You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service.
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.
Effective use of a variety of contact channels in handling customer enquiries.
Job role/responsibilities
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?
Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.