We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops.
The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities
Provide an IT help desk service for the company to obtain assistance with their IT issues.
Posted by Global Technology Solutions Ltd • £32K/yr to £35K/yr
Working Conditions
This is a full-time position with some flexibility of hybrid working, including office-based, home-based, and on-site at customer locations.
While normal office hours are observed, occasional out-of-hours duties may be required, including travel to client sites.
General
WFH is noncontractual, will only be permitted with prior authorisation from the position's line manager or Director, and is be determined by business needs)
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Southampton.
You'll join an established team and will be expected to provide technical support in the shape of incidents, problems, and requests for external customers.
You will need to be comfortable working as an individual and will also need to be happy to be based on-site in Southampton full time.
Excellent opportunity for an experienced 2nd Line Support Engineer to join a great clients team based in Southampton.
You'll join an established team and will be expected to provide technical support in the shape of incidents, problems, and requests for external customers.
You will need to be comfortable working as an individual and will also need to be happy to be based on-site in Southampton full time.
We are looking for a Customer Service Advisor to join our clients team in Southampton on a temporary basis, with the potential to become a permanent role.
The successful candidate will play a crucial role in maintaining and increasing customer retention levels, providing excellent customer service, and actively promoting membership benefits to current and prospective members.
Day to Day of the role
Retain and renew customers through outbound telephone calls, ensuring members fully understand the benefits of membership.