This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices.
This is an excellent opportunity to work in a supportive team with true career growth pathways.
Key responsibilities
Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
Working to KPI's and service budgets, the role will be supporting the requirements of internal and external customers, processing and maintaining accurate maintenance records onto the ERP system, whilst providing administrative support to the UK Fleet of Engineers, including planning & dispatching engineers to jobs where required.
We are seeking an outstanding Customer Care Representative to support our client's team based in Warrington.
This is a fast-paced role critical to the UK Service Team's success, it requires excellence in customer care, strong relationship building, accuracy, attention to detail and the ability to prioritise workload.
Are you currently working as a technical support engineer or as 1st line support with network support background, and looking to join a company that offers progression?
Or maybe you're a computer networks graduate with a year or so hands-on experience, and have a passion for networks and want to get your foot in the door?
Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience.
We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one manufacturer of materials handling equipment providing quality sales and service across the UK.
Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience.
We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one manufacturer of materials handling equipment providing quality sales and service across the UK.
As a Customer Support Team Leader, your duties will be: -
Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience.
We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one manufacturer of materials handling equipment providing quality sales and service across the UK.