Our client is one of Europe's market leaders in customer operated access and pay technology.
They are know for the reliability of their equipment and the high standard of service provided by their engineering staff.
This business develops and manufactures its own technology and systems and partners a wide variety of customers ranging from local authorities to transport and infrastructure companies and large scale private sector organisations.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client's friendly vibrant team on a temporary permanent basis!
Are you an ambitious Customer Service Rep looking for a new career?
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Supporting Microsoft Office 2013
The Role & Responsibilities
Supporting, configuring, and deploying Windows 7/10.
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team.
As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter.
Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.
The Customer Support role is a crucial position within the business, primarily focused on providing exceptional service and support to the clients and customers.
The role involves direct interaction with customers, problem-solving, and ensuring customer satisfaction.
Our client is a large-scale enterprise in the retail industry, with a team of over 1,000 employees.
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.
We are currently seeking passionate Customer Service Advisors to join the team starting the 10th June.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times.
This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.