Posted by Platform Recruitment • £30K/yr to £45K/yr
I am working with an innovative technology company based near Basingstoke, they are now looking for a Customer Support Engineer to join their team.
Support Engineer - Basingstoke - £30-£45k
The successful candidate will provide first and second line technical support to the clients' international customers, distributors, users and operators.
This growing business in Chester is looking for a Software Support Engineer to help their clients be successful.
You will work hand-in-hand with their clients, providing a world class service and working on issues including API calls, data discrepancies, reporting troubleshooting, account configuration and general problem solving (product related).
The Software Support Engineer will be reporting directly to the Head of Support who has very high expectations of delivering a first-class service.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
We Love Tech and offer a wide range of services and products to support businesses across the whole of the UK.
Our vision is to solve our customer's technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence.
Posted by Advanced Resource Managers Limited • £35K/yr to £45K/yr
As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers.
About the role
You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this.