A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or experienced support professional to work as a Customer Support Engineer, joining a market-leading disruptive software technology firm in London.
Offering excellent training, career progression, and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house.
This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field.
The successful Customer Support Engineer will support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.
This role involves
Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations.
Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media?
An exciting opportunity has arisen for a Customer Support Engineer to join this growing organisation specialising in the design and manufacture of Lighting solutions, based in Kent.
Customers are predominantly based in London and the Southeast.
The main aim of this role will be to support construction projects from design to installation, working closely with lighting designers, electricians and installers.
Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home
To c£40k (neg dep exp) exceptional benefits package
Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world.
Our client the UK's leading designer, manufacturer, and installer of bespoke physical security products are looking for a Customer Support Advisor/Engineer to join them on a full time permanent basis.
We would like to clarify that this role does not entail any IT-related duties.
Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.
This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices.
This is an excellent opportunity to work in a supportive team with true career growth pathways.
Key responsibilities
Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
Our client in Cambridge is looking for a Technical Support Engineer to support their in house application.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.