Our client, a highly successful Fin-tech business which helps customers improve their credit score rating, is seeking a well-experience Customer Support agent to join their team.
Remote (within 1 hour of Bristol)
The role
You'll work on first line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
As a customer service agent, your role will be to assist our customers with their Admissons related queries, making Applications and calling customers.
About the role
We are an educational recruitment company, and we help individuals to get into university with or without GCSE's and A-Levels across major cities in the UK.
Customer Service Agent/Helpdesk Agent to be a key part of my clients Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.
Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
We are looking for enthusiastic Customer Service Agents to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls and email queries from existing customers and preforming administrative activities.
When a Saturday is worked the time is given back in lieu.
Candidates will be required to work 37.5 hrs per week Monday to Friday between the operational hours of 8am to 6pm, with alternate Saturday mornings from 9am-1pm.