We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Support Adminstration where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, taking ownership of customer relations.
Looking after the order process as part of a team.
This role will be dealing with the all-round customer relations.
As a customer service agent, your role will be to assist our customers with their Admissons related queries, making Applications and calling customers.
About the role
We are an educational recruitment company, and we help individuals to get into university with or without GCSE's and A-Levels across major cities in the UK.
Customer Service Agent/Helpdesk Agent to be a key part of my clients Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.
Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments.