My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones.
Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
Key responsibilities include
Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service.
Working to meet IT Service Desk Service Level Agreements and individual KPI's.
Our client is looking for an IT service desk analyst to join their team in Ibstock, Leicestershire.
The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with.
This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.
The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
This is a fully office based permanent position working Monday to Friday.
THE OPPORTUNITY
Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.
The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'.
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?
We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals.