This is an interesting and varied role where you will wear many hats, from customer service representative to administrative assistant whilst also providing support with logistics and even account management.
We have an exciting role for a Customer Support Administrator to join a busy family run and well-established business based in Poole.
The role will require someone with excellent organisational skills and possessing a good level of tenacity to thrive within this role, offering progression.
As a 1st Line Customer Support Exec your responsibilities will include:
Our client based in Bournemouth town centre is a small, fast-paced, fast-growing company, due to an internal promotion they have a requirement for an experienced Customer Service professional to join their team offering comprehensive day-to-day first line support to their existing customer base.
Being part of the 1st line call group, answering inbound calls from clients and dealing with inbound emails / tickets.
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
General
You will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
The Senior Security Operations Centre (SOC) Analyst is a seasoned cybersecurity professional tasked with safeguarding organisations against evolving security threats.
I am working with a cyber security consultancy based on the South Coast.
As part of their growth plans for 2024, they are looking for 2 experienced SOC Analysts to join their growing team.
I am working with a client based in the South of England who specialise in cyber security.
This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors.
PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN REASONABLE COMMUTING DISTANCE OF POOLE.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team.