Title: Join Our Team as a Customer Success Manager in London! Introductory Paragraph: We are seeking an experienced and motivated individual to join our team as a Customer Success Manager for our client based in London. As the successful candidate, you will be responsible for ensuring that customers have positive experiences with our products or services by managing relationships, resolving issues promptly and efficiently, identifying opportunities to enhance customer satisfaction. Qualifications: - Bachelor's degree preferred - Experience working within the software industry is highly desirable Skills: Relationship Management: As a successful applicant of this role, it is essential to maintain strong customer relations by being able to communicate effectively with individuals at all levels. You should possess excellent problem-solving skills whilst maintaining attention-to-detail through data analysis on consumer feedback. Leadership Skills: The ability to lead teams from different departments towards providing solutions aligned with company goals would provide an added advantage required for effective performance delivery. Responsibilities - Build lasting relationships between clients' businesses & their respective audiences/clients - Identify areas where improvements can be made within existing systems/processes/procedures (e.g., suggest new tools/software) - Monitor reports/metrics surrounding campaign/performance progress; make recommendations accordingly Location & Salary Details This position offers competitive remuneration packages inclusive of £100000 per annum salary along other benefits such as insurance coverages etcetera which come inherent within permanent placement roles. If you believe your qualifications match those outlined above while possessing exceptional communication skills alongside experience handling enterprise-level accounts successfully then we invite interested candidates like yourself who share similar values regarding excellence delivery standards--to apply today! To find out more about SThree, please visit www.sthree.com SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC387148 England and Wales