Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
Customer Success and Operations Director - Hybrid
Location: Hybrid - Leicester or Birmingham based, with travel to our London office.
Why do we want you
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
Posted by Macildowie Recruitment and Retention • £28K/yr
THE OPPORTUNITY
The (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery of products that tailored to customer needs.
Macildowie are currently recruiting for Customer Service Representatives working for a growing business based in Ashby de la Zouch.
General
The CSR is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate washroom hygiene solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
Posted by Macildowie Recruitment and Retention • £28K/yr
General
The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
This is a fully office based permanent position working Monday to Friday.
THE OPPORTUNITY
Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.
You will support the management of aftersales customer services on behalf of McLaren in accordance with contractual requirements.
Relationships mean everything to us, this one is particularly special, and you'll have an important part to play leading a team of customer service advisors to delivery exceptional service to yhe McLaren retailers.