We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.
Monday to Friday 35 hours per week
Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.
Are you a detail-oriented individual with a passion for customer experience and brand excellence?
General
Using a provided scenario you will interact with retail staff, to gage their understanding of the brand and their advocacy.Based on your findings, you'll also be responsible for addressing any knowledge gaps to help enhance the in-store brand experience.
In this dynamic role, you will immerse yourself in the retail environment, visiting assigned stores to assess brand advocacy, product knowledge, and the customer experience.
The ideal candidate will have a strong understanding of technology and excellent customer service skills.
Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.