In this role, you will work closely with our valued clients to understand their challenges and use our existing solutions to enhance their customer and user experiences.
Posted by Jam Management Consultancy Limited T/A JAM RECRUITMENT • £60K/yr to £70K/yr
As a Customer Success Consultant, you will collaborate across multiple functions to drive client success.
Our clients are looking for a focused, customer-driven professional to join their team as a Customer Success Consultant.
In this role, you will work directly with our valued clients, understanding their challenges and leveraging our solutions to enhance their customer and user experiences.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.
To support this and future expansion they now seek an experienced Head of Customer Support.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
With a no limits approach, we can rise to any challenge.
Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.
Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.
Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained.
We are looking for experienced Assistant Managers to join our successful teams in our branches.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate will increase after 6 months in role.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.