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Annual Salary: £25,000 - £27,000 Location: Chessington/Tolworth Job Type: Full-time, Hybrid (2-3 days in office) Immediate start - Temporary 6-12 months We are seeking a Customer Offer Executive to join our team. This role involves investigating and resolving customer-related issues, being the first point of escalation for sales channels, and conducting monthly reviews of scheme compliance. The ideal candidate will have advanced Excel skills and a strong numerical aptitude. Day-to-day of the role: Investigate and resolve all customer-related issues highlighted by the Sales & Customer Services teams. Act as the first point of escalation for all agreed sales channels for scheme-related additions and removals, evaluating requests and seeking approval from the Pricing Manager where appropriate. Conduct monthly reviews of scheme compliance, providing notification of poor compliance/invalid members and potential removals to the Pricing Manager. Agree on monthly customer target groups and collaborate with the relevant Account Managers to gain insight into performance indicators, supporting where applicable to improve. Measure, monitor, and report on customer/member compliance, acting on poor performance and working closely with Sales and Business Mentors to make recommendations for change based on these insights. Required Skills & Qualifications: Advanced Excel skills. Strong numerical aptitude and analytical skills. Ability to investigate and resolve issues efficiently. Excellent communication and interpersonal skills. Proactive in reviewing and improving compliance processes. Ability to work independently and as part of a team. Benefits: Competitive salary. Onsite parking available. Hybrid working model with flexibility (2 days remote working after initial 4 weeks of training). Standard working hours, 9-5 Monday to Friday. To apply for the Customer Offer Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
As Senior Marketing Executive, you will play a key role in driving growth in new bu sines pipeline in the EMEA market. Responsibilities will include integrated campaign management, direct response programmes and customer marketing initiatives. Client Details A leading technology company, with HQ in London. Description Develop and implement integrated marketing campaigns to enhance awareness, capture leads, nurture prospects, and drive conversions. Foster strong customer relationships, boost lifetime customer value, and optimize renewal and upsell rates. Ensure the regional new business and customer marketing approach is underpinned by value creation for customers, contributing commercially to our growth drivers. Work closely with the local new business and customer account management teams to understand and support regional priorities. Optimise execution across the customer life cycle and ensure delivery of activities to meet and exceed expectations. Work collaboratively across our global marketing teams including Brand, Content, UX, Communications & PR, Marketing Strategy, Customer Insight and Analysis teams Profile Experience in a senior/marketing executive role, ideally in a regional EMEA role Demonstrable experience in commercial marketing that positively impacts engagement, customer growth and revenue contribution Strong commercial acumen and with a track record of delivering commercial success Proactive, data-led, results oriented, and delivery focused, with the ability to balance multiple projects Excellent relationship building skills, able to collaborate within cross-functional teams Practical experience of CRM and MAP systems, including Salesforce Job Offer Day rate of up to £180 a day PAYE Hybrid working from London, twice a week Immediate start, 3 month interim contract
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We are looking for dedicated Customer Service Executive's to join the team in Nuneaton and become the friendly face and voice of their centres. Job Title: Customer Service Executive Duration: Temporary ongoing (could be permanent for the right candidate) Company: Warwickshire County Council Hours: Monday to Friday - 37 hours a week Location: Nuneaton Salary: £12.18ph Start Date: ASAP What does the job entail? On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for a Customer Service Executive to join their team. This is a high-profile post and would be an ideal opportunity for someone looking to gain more experience within Customer Service. You will achieve this by: Building and maintaining relationships with their customers Serving as the first point of contact for their customers and visitors, providing courteous and professional assistance over the phone and in person. Extending a warm welcome to all who enter the centres, ensuring every visitor feels valued and appreciated. Assist in the seamless organisation of the meeting rooms. Distribution of post, maintain accurate databases, and assisting with general administrative tasks to support the smooth operation of our centre. What are we looking for in the ideal candidate? Exceptional Customer Service Skills-A genuine passion for helping others and the ability to provide outstanding service to customers and visitors. Strong Communication Skills-Clear and effective communication skills to interact confidently with customers and colleagues. Organizational Abilities-Excellent organizational skills to manage multiple tasks and priorities in a fast-paced environment. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person. Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy