Managing and retaining a portfolio of customers who are at the end of their contracts.
General
Kenneth Brian Associates are working on a fantastic opportunity for a prestigious employer based in Epsom, who are seeking a Customer Retentions Executive to join their team.
Working as part of a team whose focus is on customer retention, this role will involve ensuring high levels of customer satisfaction, and ensuring that customers are offered a choice of options.
The Primary responsibility of the Retention Co-ordinator is to actively manage the retention of customers within our client's software subscription portfolios.
Pertemps has a stand-alone role available within our clients Customer Service department as a Subscriptions Retentions Coordinator.
This is an exciting opportunity for a strong, focused individual to prosper and showcase your talents.
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Our client is looking for a customer service and target focused individual to join their retentions team.
Using your natural communication skills, you will be the first point of contact for all customers coming to the end of their existing agreements.
By using your listening skills and asking open questions, you will build a rapport with the individuals to enable you to understand the customers' requirements and offer them new products or services to retain them within the business.