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Are you passionate about delivering a best-in-class customer experience and driving operational excellence? We are seeking a dynamic and experienced Head of Housing to oversee the Private Rent Residents portfolio. In this role, you will ensure properties operate at their optimum level, providing exceptional service to residents, and contributing to the achievement of business objectives. Key Responsibilities: Operational Excellence: Lead the development and implementation of strategic plans alongside the Executive Director and Senior Management team. Ensure all properties under management meet operational KPIs, occupancy rates, health and safety standards, and customer satisfaction goals. Collaborate with the Construction and Development Team to integrate operational insights into the design and development process. Drive leasing and renewal strategies to maintain full occupancy and resident retention. Monitor local rental housing regulations and ensure compliance. Stay informed about market trends, opportunities, and potential threats. Enhance property management profitability through effective strategy execution and new business growth. Customer Service: Deliver a best-in-class customer experience, fostering a positive and memorable environment for all residents. Project a highly positive brand and provide top-tier customer service. Promote community engagement through resident events, communications, and initiatives. Implement processes that support continuous improvement and competitive advantage. Team Development: Lead, guide, and support Property Managers, ensuring compliance with relevant legislation and fostering a positive team culture. Manage recruitment, coaching, and development of key team members. Create a clear framework for execution and engagement, empowering team members to excel. Asset Management: Support Maintenance and Facilities Managers in achieving the highest levels of compliance related to health and safety. Assist with maintenance and customer billing for Heat Networks. Contribute to successful building mobilizations and capex projects. Additional Responsibilities: Implement policies, processes, and performance measuring tools. Handle customer complaints effectively, identifying root causes and minimizing future issues. Oversee rent collection and manage income officers to minimize arrears. Conduct weekly audits to ensure correct property charges, renewals, and deposit management. Manage and renew relevant contracts. Qualifications and Experience: Minimum 5 years of property management experience in the UK PRS/BTR market. Relevant qualifications (Property Mark/IRPM Level 3/4 or equivalent). In-depth understanding of the BTR/PRS operating environment, including building and fire safety. Proven track record in delivering high-quality customer service. Strong organizational and staff management skills. Skills and Abilities: Expertise in customer service excellence and project management. Analytical and problem-solving abilities. Strong negotiation and public procurement skills. Excellent interpersonal, relationship-building, and networking abilities. Ability to multitask, prioritize, and manage time effectively. Proficient in property management software and the Microsoft suite. Personal Attributes: Driven and results-oriented with high work standards and ethics. Trustworthy, credible, and a role model. Motivated and supportive leader with excellent interpersonal skills. Ability to make sound judgments in challenging situations. Team player who cares about staff and residents. Join to be part of a team dedicated to providing exceptional service and creating positive experiences for our residents. Click apply or contact Lucia Coppock at Pertemps London for further information for the opportunity to lead the PRS and Customer Services team to new heights!
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!Do you have a personality with the power to influence and connect?Can you sustain the pace to keep on growing?Will you make an impact with your desire to win?Location(s): Cornwall Contract type: Seasonal Contract - 20 hours per week (ending 15/9) Shift pattern: Tuesday - Saturday Please note: You must have a full UK driving license and have your own car to be considered for this roleAt Coca-Cola Europacific Partners, we have an exciting opportunity available for you to come and join one of the world's most recognisable brands as a Seasonal Merchandiser within our growing Field Sales team.This entry-level position will provide the perfect starting point for a career with CCEP, enabling you to develop your skills with best-in-class training and support.In return for your commitment, you will receive a base salary of £13,242.66 per year plus a SIP bonus of up to £1500 per year (OTE) and the following benefits: A fuel card and the ability to claim back 45 pence per business mile for the first 10,000 miles and then 25p per mile after thatAn iPhone & iPad for use with this roleExcellent pension schemeCCEP share plan2 Paid volunteering days per year25 days holiday per annum bank holidays (pro rata'd to your FTC length)Flexible benefits including ability to buy and sell annual leave, discounts scheme etcDevelopment opportunities and fantastic management teams to help support your career path Day to day you will be involved in a variety of tasks including merchandising our product range within Grocery supermarkets, ensuring stock is on sale on the shop floor and displayed as agreed. You will be provided with an iPhone and iPad for use in the role, to confirm your reports and to have easy access to contacting your team and CCEP networks/apps. This can be quite a physical role as you work your way around the store and their warehouses - with manual handling included however, full training is provided, equipment to help lift is given, and we're happy to support any reasonable adjustments where necessary!You will have excellent communication skills and enjoy building collaborative working relationships, working closely with support from your CCEP Account Executive and the contacts in store. You will have regular meetings with your team, in addition to 1-1 career and development support from your manager.You must have easy access to travel between your allocated stores locally; holding a full driving licence, business insurance and access to your own vehicle. You will need to be confident being in the car behind the wheel as there can be quite a lot of travelling involved however, your mileage expense is covered from home, back to your home.Please note: You must have a right to work in the UK to be considered for this role. #RCoca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world's largest independent Coca-Cola bottler. We're a dedicated team of 33,200 people, serving 2 million customers in 29 countries. We make, sell and distribute the world's most loved drinks brands - including Coca-Cola, Fanta, Sprite, Costa Coffee and Monster. We've also expanded into alcohol with ready to drink Jack Daniel's and Coca-Cola. We want a workforce that is as diverse as our products with a culture that fosters belonging and inclusivity. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider.We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.