Managing and retaining a portfolio of customers who are at the end of their contracts.
General
Working as part of a team whose focus is on customer retention, this role will involve ensuring high levels of customer satisfaction, and ensuring that customers are offered a choice of options.
Kenneth Brian Associates are working on a fantastic opportunity for a prestigious employer based in Epsom, who are seeking a Customer Retentions Executive to join their team.
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Duties
Dealing with a high volume of inbound and outbound calls.
We are on the lookout for a Customer Service Advisor to join our well established international client based in Camberley on an initial 6 month contract opportunity.
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
We are continuously seeking enthusiastic Customer Service Advisors for temporary positions to provide exceptional service to our customers.
If you're adaptable, enjoy a dynamic work environment, and are looking to expand your customer service skills, join us for an opportunity to work with a variety of teams and projects.
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Ensuring issues are resolved efficiently and satisfactorily.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Contract term: 12 months FTC
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for mobile and consumer electronic customers, improving customer retention, and optimising lifetime value.
General
As the Loyalty Marketing Manager you will join one of the best known and admired brands in the world to help with their post purchase experience, across Europe.
This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an impact on growth.