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Sales and Retentions Advisor A top UK insurer with ambitious growth plans is increasing head count and looking to recruit a new member for the customer services team. We are looking to hire a Sales and Retentions Advisor on a permanent basis. The main function of this role is to sell insurance products, support the customer's online sales journey & retain customers that are wishing to cancel their existing policies. This role offers Hybrid working and Monday to Friday only. Key Responsibilities: Sell insurance policies to to new and existing customers. Maximise sales opportunities primarily through inbound channels however some outbound selling may also be required. Liaising with customers to be able to identify and respond to their needs, resolving queries by liaising with any relevant parties, both internal and external. Deliver good outcomes for both customer and company policy. Handle objections effectively, in order to retain customers and offer them the best deals for them. Key Skills: Previous customer service experience. Sound experience working towards performance and sales targets. Excellent telephone manner. The ability to communicate effectively. An Intermediate level of Excel and Word. Benefits: Hybrid working Career development opportunities 24 days holiday one extra day for your birthday and the opportunity to buy 5 more days Private Health care
Sales & Retention Advisor £25,000 - £26,000 Bonus (OTE £30,000) Monday - Friday 8:30-5:30 - 5pm on Fridays Our client based in Orpington are on a huge journey and looking for likeminded top talent to join their fun-loving, hardworking team in achieving ambitious goals. They are looking for customer service superstars with that extra zest in engaging and bringing out the best in our customers. We need natural rapport builders with a fun-loving attitude and a contagious positivity that just radiates. The role is fast paced with high volumes of inbound calls with the primary focus on customer excellence. The successful candidate will possess a natural sales ability to overcome any objections and promote all the great benefits of the business. Key responsibilities: Handle high volume of calls professionally and effectively addressing customers enquiries and concerns. Welcome new customers warmly, providing a positive onboarding experience. Achieve, maintained, and exceed daily KPI's and SLA's Establish and nurture strong relationship with members, showcasing a genuine care, empathy, and positive conversation even when dealing with negative situations. Building Rapport and Persuasion. Utilise persuasive communication to encourage members to retain their active status. Approach each interaction with a positive and optimistic attitude. Navigate internal systems proficiently to access and update member information. Ensure accuracy and completeness of member records. Proactively gather member feedback, identifying areas for improvement and accurately record. Qualifications and Skills: Excellent verbal communications skills, with a natural ability to engage and connect with members. Proficient in navigating various system and being tech savvy. Positive and upbeat attitude consistently seeking optimistic outcomes. Ability to adapt to changing situations and a commitment to continuous improvement. Ability to take constructive feedback for personal and professional growth with a go away and implement attitude. Prior experience in a call centre, faced paced customer service environment required.