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Are you ready to step into a role that not only values your skills but also offers you growth and career advancement? We're thrilled to announce an exciting opportunity for a Customer Service Representative to join our client's ever-growing team in Milton Keynes. About our client: They aren't just another manufacturer - they are pioneers in their field, with a rich history of innovation and excellence spanning over 180 years. With a global presence across Europe, Africa, and Asia , they pride themselves on being one of the largest suppliers of manufacturing solutions worldwide. Their commitment to quality and customer satisfaction is at the heart of everything they do. Your New Role: As the Customer Service Representative, you will deliver exceptional service to our valued customers from a designated region. From handling inbound queries to managing order processing efficiently and effectively, you'll play a crucial role in ensuring customer satisfaction and driving the business's success. This role is perfect for individuals who thrive in a fast-paced environment, enjoy problem-solving, and have a genuine passion for delivering outstanding customer experiences. What's on offer? Basic Salary of £25,000 Potential for a 15% annual bonus Brilliant benefits package, including matched pension and an excellent employee wellbeing programme There are plenty of opportunities for career progression and development further in the business A supportive and collaborative work environment where your ideas are valued and encouraged. What are we looking for? Previous experience in a customer service environment. Strong communication skills, both verbal and written. Proven problem-solving abilities and the ability to work effectively under pressure A positive attitude and a genuine desire to provide exceptional service to our customers. Joining this team means more than just a job - it's an opportunity to be part of something bigger, to contribute to their legacy of excellence, and to grow and succeed alongside a team of dedicated professionals. They provide the support, training, and opportunities you need to reach your full potential. So what's next? If you're ready to take your career to new heights and make a real impact, we want to hear from you! Apply now to get started or contact Michael for any enquiries using the details provided.
As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours: 35 hours per week, Monday - Friday (8am - 4pm, OR 9am - 5pm) - flexible working arrangements, may be available, depending upon individual circumstances. Location: Milton Keynes, however, we operate a flexible hybrid policy which means that you decide what works best for you! If that means working from home, then work from home. If you prefer to work in an office then you're welcome to work from the office. For this particular role, we ask that you be available to visit our Milton Keynes, Store Support Centre for 2 days per week (Tuesday & Wednesday) - this may increase to 3/4 days per week for short periods in the run-up to our peak season. Salary: £40,000 - £47,000 (depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations Insights: Plan and execute targeted marketing campaigns based on CRM insights. Monitor and measure the effectiveness of campaigns, adjusting strategies as needed for optimal results. Write and create compelling content that brings Homebase's personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business goals. About You: Minimum five years' experience in a CRM role Agency relationship management experience Passionate about CRM and communications Excellent attention to detail Strong communication/copywriting skills Ability to prioritise workload What can we offer you in return? Making your pay go further 20% team member discount for Homebase when shopping in-store and online, available from your very first day with us We'll allow you to enhance your pay through our fantastic, discretionary bonus plan Our Hapi To Be Home wellbeing portal helps you save money on everything from your weekly food shop to a fun night out with friends and family Supporting your wellbeing Holiday starting from 24 days plus bank holidays, rising with service You'll have access to Health Care Cash Plans so you can claim money back for your everyday health, including, optical and dental care You'll have 24/7 advice and information on any health concerns through the Bupa Anytime Healthline Our Team Member Assistance Program offers a suite of tools to support a healthier and happier life, including access to our 24-hour confidential helpline and access to the My Healthy Advantage Wellbeing App' Always growing together We'll offer you learning and development opportunities to give you the tools to do your job and there is also the opportunity to earn recognised qualifications from City and Guilds and to gain apprenticeship qualifications to enhance/develop you in your role or career with us Our monthly Lunch and Learn sessions will help you grow with talks from external and internal speakers Sounds like a team you'd like to be part of? Click 'Apply' What we hope you will do next Please complete our short application process by clicking apply now. Homebase operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership
Job Title: Client Services Manager Job Overview We are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit. You must have an enquiring mind and a huge amount of common sense to fit into our family run business. As a Client Services Manager, you will be responsible for overseeing and managing all aspects of client relationships, ensuring satisfaction, retention, and growth. You will act as one of the main points of contact between the company and its clients, advocating for client needs within the organization and ensuring that client expectations are met or exceeded. Responsibilities: 1. Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as one of the primary points of contact for client inquiries, requests, and escalations. Understand clients' needs and objectives and communicate them effectively to internal teams. Regularly check in with clients to assess satisfaction and identify opportunities for improvement. 2. Service & Help desk: Working with our Client Service Co-ordinator, you will be managing our ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and engineers are co-ordinated to attend where necessary. Ensure all call are answered professionally. Ordering equipment for remedial works. Managing Planned Preventative Maintenance visits with our clients. Providing quotes as and when required. Performance of handovers to and from our control room in the morning and afternoons. 3. Opem external & internal stakeholder management: Management and overseeing of a well-established control room that monitors all our client security systems. Managing all our 3rd party contractors where required including a guarding contract that we manage for one of our largest clients. Working with the Managing Director on several of our client accounts and attending meetings and taking minutes where required. 4. Client Communication: Communicate proactively with clients to provide updates on projects, address concerns, and gather feedback. Serve as a liaison between clients and internal teams, ensuring clear and effective communication on both sides. Prepare and deliver regular reports and presentations to clients on project status, performance metrics, and strategic recommendations. 5. Client Retention and Growth: Identify opportunities to expand services or upsell additional products to existing clients. Develop strategies to increase client retention and loyalty. Collaborate with sales and marketing teams to generate leads and acquire new clients. Qualifications: Must have at least 5 years' experience in a similar role Proven experience in client services, account management, or a related role. Excellent communication and interpersonal skills. Strong project management skills, with the ability to multitask and prioritize. Analytical mindset with the ability to interpret data and make strategic recommendations. Knowledge of the industry or market served by the company would be an advantage. Proficiency in CRM software and Microsoft Office Suite. Skills: Exceptional customer service skills. Strong negotiation and conflict resolution abilities. Detail-oriented with excellent organizational skills. Ability to work independently and collaboratively in a team environment. Adaptability and flexibility to navigate changing client needs and priorities. Leadership qualities with the ability to inspire and motivate team members. Conclusion: The role of a Client Services Manager is pivotal in maintaining positive client relationships, driving client satisfaction, and contributing to the overall success and growth of the company. A successful candidate for this role will possess a combination of strong interpersonal skills, strategic thinking, and a customer-centric mindset.