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CUSTOMER SERVICE SUPPORT EXECUTIVE Are you an advocate of health & wellbeing, are you looking to make a change to people's lives and are you looking to work as part of a vibrant and energetic customer service team? The Customer Service Support Executive is a key role engaging with prospective and existing customers delivering a high level of customer service. WHAT YOU WILL WANT TO KNOW... Full time Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm (paid extra) Salary £23,000 bonus Permanent position 28 days holiday inc bank holidays On site parking Pension scheme Gym discount Full paid socials A SNAPSHOT OF THE CUSTOMER SERVICE SUPPORT EXECUTIVE DAY... Dealing with inbound calls to engage with customers existing and prospective Making outbound calls to existing customers to follow up and customers who have already expressed an interest Work proactively in order to maximise brand reputation and sales revenue through effective conversations Maximise up-selling and cross-selling opportunities to existing customers Effectively handle inbound customer enquiries and pro-actively respond and provide solutions Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call. Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed. Does this sound like a good fit for you? Great communication and customer service skills Previous experience of working within a sales environment would be an advantage Great organisation and time management skills Strong verbal and written communication skills Able to work independently Positive can-do attitude You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let's discuss the role. We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Executive for their growing team. Based in the York Ring Road. You will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the product range and services to grow the business. We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers. Salary between £23,000 plus monthly individual and team commission. Working 37.5 hours a week Monday to Friday 9-5.30pm with an hour for lunch and 1in4 Saturdays working 10-4pm paid at 1.5x overtime. Duties and Responsibilities: To provide first class customer service to prospective and existing customers. To work proactively in order to maximise brand reputation and sales revenue through effective conversations. Maximise up-selling and cross-selling opportunities. Effectively handle inbound customer enquiries and pro-actively respond and provide solutions. Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary. Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call. Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed. Experience required: Confident working with multiple contact types, such as telephone, social media, webchat and email. Excellent customer service skills Experience of phone work including dialling out Upselling experience desirable Excellent telephone manner. Able to multi-task. Drive to achieve KPI's and SLA's. Possess excellent communication skills, both verbal and written. So, if you are customer focused and this sounds like it's for you don't hesitate in applying as the client is happy to move quickly.