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Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints. Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication. Must be able to work and handle sensitive/confidential financial data. Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing. Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications. Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions. Your Skills and Expertise To set you up for success in this role from day one, the client requires (at a minimum) the following qualifications: Strong customer facing skills, Maintains a professional, positive, and tactful demeanor with clients and customers. Minimum one years of customer service, finance, supply chain or sales experience. Bachelor's degrees or higher from preferable business, economics but other degrees are accepted. Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills. Develops and broadens negotiating and influencing skills. English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include: Experience with customer service processes and systems - SAP and Sales Force. Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team. Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid Hours - 40 hours per week Monday to Friday Salary, Indicative pay rate: 18.12 GBP per hour Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
What if you could support the IET to build satisfaction and loyalty amongst members? What if you join an enthusiastic team working towards the common goal of providing exceptional customer service? What if you were our Customer Service Executive? This role is known internally as 'Member Relations Executive' At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Member Relations Executive you'll join our friendly, multifunctional and multi-channel Member Relations team. In this role, you'll lead on resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS. You'll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membership experience a as whole. What we hope you can bring to the role We're looking for someone who has excellent attention to detail with strong communication skills. An excellent team worker who is well rehearsed in dealing with people at all levels internally and externally. Ideally you will have telephone-based customer service experience and be confident working in a high-volume call-based environment supporting customers with a range of queries. As a quick learner, you'll be process driven and comfortable working under pressure. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Supporting member enquiries via a multi-channel customer service, including Telephone, Email and SMS. Accurately process new and lapsed member applications over the phone, following set procedures. Taking payment of new member applications or existing member renewals over the phone, complying with Data Protection and PCI DSS legislation. Performing outbound campaigns to aid member retention, including Late Payer and Welcome member communications. Actively promote IET products and services in an appropriate manner to relevant members and prospective applicants. Ensure all member contact services levels are maintained. To identify and provide feedback and suggestions on market intelligence to Line Manager, as well as Member Experience, Retention and Partnership and Development Team To represent IET Membership at events as required. Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes. Support Engagement opportunities as identified by the Member Experience and Retention Teams. A little more about what we're looking for Educated to A level or an equivalent level of competence. Confident in dealing with people at all levels internally and externally. Excellent team-working, interpersonal and coordinating skills. Excellent communication skills - written, oral and presentational. Ability to time manage and prioritize. Experience in processing payment details. Very strong focus on excellent customer service in particular an appreciation of the fact that every member is an individual. Experienced in dealing with a diverse range of people and able to manage interpersonal relationships. Ability to pay attention to individual detail. Proficient in Microsoft Word, Excel, Databases, PowerPoint, and Outlook. Desirable to have worked with members previously. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.
Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank. Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle inbound customer queries, about investment and banking products, both on the telephone and through digital channels. Working to resolve the query you will make the customer feel empowered after speaking with you. If you have a passion for customer service and are looking to work in an amazing office environment, then we have a great role for you. Start Date: Start dates throughout May 2024 Day Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Glasgow City Centre - office based Working hours: 35 hour working week on rotational shifts between Monday to Friday 7:30am to 8pm, Weekends 9am to 4pm What Huntswood can offer: An initial 3 month contract A world class working environment, with state-of-the-art facilities, in the heart of Glasgow Citty centre Enjoy great onsite facilities to spend time with your colleagues and enjoy a roster of events and activities A chance to gain experience in a professional and challenging environment, working for well-known organisations The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: Experience working in a contact centre/customer service role within financial services is essential Confident in handling customer queries both over the phone and through digital channels Is enthusiastic, energetic, and passionate when dealing with customers, making them feel welcomed and listened to Strong written and verbal communications skills to respond effectively to all customers Able to negotiate and influence across a wide range of internal and external stakeholder Ability to navigate through a number of in-house databases whilst speaking with customers Ability to work independently as well as being able to work as a team Strong attention to detail Huntswood, A ResultsCX Company delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.