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Customer Relations Advisor Are you a customer service professional, who has experience handling escalated queries, complaints? Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus. Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA. Duties: Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers. To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process. Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint. Adopt 'right first time' approach, ensuring we answer all points raised in each complaint to avoid repeat complaints. Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude. Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations. Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log. The Individual: Be an effective team player Strong organisational skills and workload management Working to strict SLAs within a high-volume environment Assisting with other Customer Relations Tasks when required Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Are you driven, passionate about customer satisfaction, and ready to make an impact? We're seeking a motivated and talented individual to join our team as a Customer Service Representative. In this role, you'll be the face of Rapport Home, engaging with our customers across multiple platforms and ensuring their experience is exceptional. Collaborating closely with the E-Commerce Customer Service Manager, you'll play a pivotal role in driving improvements and delivering top-notch service. Responsibilities: Serve as the front line ambassador for Rapport Home, staying abreast of new projects and cultivating a deep understanding of our brand and products. Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively. Execute customer requests across diverse e-commerce platforms with precision and efficiency. Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed. Ideal Candidate: Are you ready to thrive in a dynamic, high-energy environment? We're seeking a talented and highly motivated individual to join our small, yet impactful team. Here's what we're looking for: You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations. You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion. Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms. You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo. Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously. Experience: Prior experience in a customer service role, demonstrating a track record of delivering exceptional service. Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify) Native-level fluency in English. Working Days: Part-time (Daily mornings, 15-20hrs/week) with scope for longer hours Luton offices (i.e. no remote working) Immediate start available About Rapport Home Furnishings: Learn more about Rapport Home on our website.
Monday 9.00am - 5.30pm (37.5 hours per week) £26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team. Main responsibilities: To own and manage customer issues and complaints, ensuring customers are kept informed at all times Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business Accurately record complaints received, handled and resolution in line with compliance and business guidelines Build relationships with stakeholders and be a point of contact for all colleagues across the business Take ownership of your personal development Skill & experience: High attention to detail Decision making skills with the ability to find the root cause Perform well under pressure Ability to convers at all levels Excellence in complaint handling, resolution and compliance Professional letter writing skills desirable Good working knowledge of Microsoft Word, Excel Ability to adapt to change Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.