A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles.
Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
Based in Portsmouth, you will join them on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,300 per annum and excellent benefits.
Working as part of the sales team, this role is responsible for providing exceptional service to customers, supporting existing relationships and building new relationships to achieve monthly and quarterly sales targets and customer satisfaction goals.
They make and receive telephone calls/emails to manage the sales process including initial solicitation, picture research, price quotation and negotiation, image licensing and problem resolution.
Who you are
You are eager to be part of a growing team and make your mark on a business where no two days are the same.
We are working with a fantastic national organisation who are seeking to recruit x 3 experienced Customer Relations Adviser's to join their team on a permanent basis.
The successful candidates will have a solid customer care background and key duties will involve;
Working on a hybrid model 9-5.30 Monday-Friday, the successful candidates will be joining an established and supportive team where you will provide support and guidance to their customers and clients.
Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.
Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved.
You must have a positive, professional, and versatile attitude at all times.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.