We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
Ensuring issues are resolved efficiently and satisfactorily.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
Ensuring issues are resolved efficiently and satisfactorily.
We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints.
Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint.
Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation.
As a frontline Customer Service Advisor, you'll serve as the initial point of contact for all customer queries, ensuring a high level of service at all times.
We are excited to be recruiting for an opportunity with our local client, as they're looking individuals to join their Customer Service team.
Handling any issues / queries, whilst keeping internal systems up to date
We are working with an independent and growing business based in Reigate, who are looking for a Sales and Customer Service Advisor to join their team.
As part of your role, you will ensure that customers receive a friendly and professional service at all times, building lasting relationships and securing repeat business.
Duties
Listening and documenting customers queries and ensuring this information is passed to Technicians.
We are looking for an exceptional customer service professional with excellent call handling and communication skills with a proven track record of customer care experience.
You should be comfortable using and learning new CRM software and be able to work calmly under pressure in a fast paced environment.
A fantastic chance to use your outstanding customer service skills and flair within an interesting health tech company on the brink of rapid expansion, offering career progression and ongoing learning.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
As a Recoveries Agent, you will be dealing with post default agreements that are experiencing financial difficulty and you will work with our customers to find appropriate solutions for their circumstances.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.