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My Client is a prestigious law firm dedicated to providing exceptional legal services to our clients. With a commitment to professionalism, integrity, and excellence, we strive to deliver unparalleled legal solutions tailored to meet the unique needs of each client. As part of our continued growth, we are seeking a dynamic and customer-focused individual to join our team as a Customer Service Advisor. Position Overview: As a Customer Service Advisor, you will be the first point of contact for clients, providing them with outstanding service and support. You will play a crucial role in ensuring that all client inquiries are handled promptly, efficiently, and with the utmost professionalism. This role offers an exciting opportunity to work in a fast-paced environment and make a meaningful impact on our clients' experience with our firm. Responsibilities: Serve as the primary point of contact for client inquiries via phone, email, and in-person interactions. Provide timely and accurate information to clients regarding their legal matters, including case updates, appointment scheduling, and general inquiries. Assist clients with navigating our firm's services and processes, ensuring they receive the assistance and guidance they need. Collaborate with lawyers and other team members to address client concerns and provide comprehensive solutions. Maintain accurate records of client interactions and communications in our CRM system. Continuously strive to improve the client experience by identifying areas for enhancement and implementing proactive solutions. Qualifications: Previous experience in customer service or a customer facing role Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong interpersonal skills and the ability to build rapport with clients and colleagues. Attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and CRM software. A genuine passion for providing exceptional service and a desire to contribute to the success of our firm. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package. Opportunities for professional development and advancement within the firm. A supportive and collaborative work environment where your contributions are valued and recognized.
As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client Details Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford, and joining a interactive team. Description As a Temporary Customer Service Advisor you will be: Be first point of contact for customers in relation to any queries they have with their account Endeavour to resolve any issues the customer may have Dealing with any customer complaints Communicate feedback to senior personnel on the customer experience and issues Ad hoc duties as and when required Profile To be successful in this role: Excellent communication skills that promote great customer conversations Experience within customer service, ideally within telephony roles To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently. Able to work in a team setting as well as independently Strong IT skills Job Offer In return, our client can offer: Excellent working patterns Great work culture 4 week temp role with the possibility of being made perm Close to main transport links
Customer Service Account Manager. The Portfolio Group have a phenomenal opportunity on the table!!!We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector. Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6 SLA Management of 99% Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years 47234MAR INDMANJ