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We are working with a fantastic national organisation who are seeking to recruit x 3 experienced Customer Relations Adviser's to join their team on a permanent basis. Working on a hybrid model 9-5.30 Monday-Friday, the successful candidates will be joining an established and supportive team where you will provide support and guidance to their customers and clients. The successful candidates will have a solid customer care background and key duties will involve; Manage all inbound & outbound customer queries and complaints Managing customer issues and complaints from first point of contact Manage all complaints to be resolved in a timely and efficient manner Work in line with KPI's ensuring the team remain compliant always Accurately record complaints received Build great relationships with stakeholders This is a fantastic opportunity to join a wonderful team who are incredibly supportive of development and growth of all their team members, successful applicants must have; Minimum of 2 years customer service/ complaint handling experience Good investigative skills and attention to detail Decision making skills with the ability to find the root cause Ability to handle multiple ongoing cases and an ability to prioritise an ever-changing workload Perform well under pressure and to time constraints Strong communication skills Excellent communication skills both written and verbal Competent in all MS Office packages If you match the above skills and experience and are looking for a challenging new role please send your CV immediately for a confidential chat.
Interaction Recruitment are seeking a Customer Service Advisor for our client in Birmingham. Duties Include: General Administration. Data Inputting. Speaking to customers on the phone and passing them through to different departments. General filling and photocopying. Answering incoming telephone calls. Working Hours: Monday to Friday. 0900 - 1600.