Are you a driven individual with a passion for customer service and a desire to grow within the financial services industry?
This is your chance to work with a leading financial services firm that specialises in mortgages and protection, helping clients secure their future with the right advice.
Working collaboratively with stakeholders to ensure that reconciliations are completed in line with the account profile.
Working as part of a team you will perform complex reconciliations and support the Team Manager in dealing with the flow of work, acting as coach and supporting the team with any complex cases/queries.
Key capabilities, knowledge, skills and experience
This role is centred around delivering exceptional customer service.
We are partnering with a company looking for a Customer Solutions Operations Analyst to join their Client Solutions Operations team in Glasgow on a 12-month fixed-term contract.
You will own the relationship from research and initial introductions, up until there is a fully qualified sales opportunity identified and an appointment booked for the client directly to interact with the prospect, either by telephone or face to face.
As a sales development representative your primary responsibility will be to manage, develop and grow the sales pipeline for one of our strategic partners.
Your day-to-day duties would be, but not limited to, as follows:.
Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience.
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business.
As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors.