Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Are you looking for your next step within Customer Service
Our client is a well-established and successful manufacturing business; they are looking for a passionate, customer focussed and driven individual who can build strong business relationships with customers and suppliers alike, to ensure the business continues to grow.
If so, this could be your ideal next role!
What will your working week be like
This is a fantastic opportunity for an experienced Customer Service professional - you will be part of a dedicated internal sales team, where your main responsibilities will include:.
Suitable candidates would be from Fresh Produce preferably, having managed key accounts supplying UK retailers or similar ,with the ability to drive the business growth whilst ensuring customer satisfaction, must have excellent communication skills and have a customer centric approach .Assume responsibility for the management and development of customers, delivery of their KPIs and maintain customer relationships:
In this role you will work alongside the Commercial Director , be responsible for managing key customer accounts ensuring delivery against sales, predicted volumes and gross profit budgets , whilst managing continues delivery of annual growth plans via category management and new business wins in line with company strategy .
Fresh people are currently recruiting for a customer account manager for our client in Fresh Produce based in Kings Hill in Kent.
We have a Client Relationship Management (CRM) strategy in place to support this goal and our key client programme plays an important part in ensuring we implement a proactive approach to client engagement; that our clients receive the best quality advice at the right time; and that they experience a joined-up, consistent and personal experience.
We are looking for an experienced client relationship manager to join our driven and dynamic Client Development & CRM team.
Building deep trusted client relationships, winning key instructions and broadening our client relationships is integral to Savills growth strategy.