Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue
Responsibilities
Create and own Account Management plans for 3rd Party Installers and SOC Clients.
We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community.
We're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.
Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping their clients delighted.
Booking multiple mailing campaigns onto their Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
Our client help to keep businesses all around the world, big and small, operating.
Our client are a leading global multi-modal freight forwarder & parcel distribution company, with its head office based in Manchester and further offices in Scotland, Yorkshire, Midlands and the South.
They're one of the UK's fastest-growing logistics and freight forwarding companies with offices in China, USA, Netherlands & the ones mentioned in the UK (HQ).
We are assisting a well-established and luxury retail brand based in Birmingham City Centre, and they are recruiting for a CRM Executive to join the business.
This role would be ideal for candidates who have proven marketing / CRM experience, with strong experience of designing and managing all e-marketing campaigns and external communications to customers.
This is mainly an office based role Monday - Friday (with the option of 1 day per week working from home when required).
General purpose is to provide the company's clients with the best customer service and management work carried out post completion.
Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator.
This position is being offered on a temp to perm basis.
As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service.
The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.
The role offers hybrid working and flexible hours across a 37.5 hour working week.