Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
An established insurance business is collaborating with the team at NET Recruit to help fill a Customer Service Agent position, which has become available in the Cardiff area.
With customer satisfaction at the top of their priorities, this business has seen a significant amount of success in recent years, leading to an excellent expansion plan and the intention of continuing this success into the next few years by not only growing their offerings but ensuring they have the human infrastructure to support their clients and continue delivering the high levels of satisfaction that has now been expected of them.
General
This role will sit in the heart of the business and the position holder will act as the main bridging point between the company and its customer base.
We are seeking a candidate with proven mortgage customer service experience from a mortgage servicing, mortgage administration, mortgage arrears or high street banking role that involves mortgage customers and direct client contact/support after the completion of the customers mortgage.
We are a successful, well established Buy to Let Mortgage organisation and having successfully recruited into our Mortgage Servicing team during 2023, we now have an additional vacancy as the business continues to grow.
The opportunity is based at our modern Cardiff Office and you would be working the hours of 9am - 5pm, offering excellent benefits and an attractive salary of up to £35k.
As the Sales Coordinator you will be the first point of contact for our customers and will be responsible for managing the order process from initial receipt to delivery.
Do you enjoy working in a fast-paced environment, coordinating tasks and making sure we deliver an exceptional service to our customers.
This is a fantastic role for someone who enjoys autonomy, thrives in a fast paced environment, and it's a stickler for detail and organisation.
The Account Manager position is part of the UK market region, operating from home office, and is responsible for looking after existing and new customers in UK.
Our client operates within the Life Science sector and has a permanent vacancy for an Account Manager.
Responsibilities
To look after a large established customer base in your assigned area, and continually develop new.
As the Partnerships Manager, you wield ultimate authority over the core relationships between the company and its international panel of carrier partners.
This entails cultivating and leveraging key stakeholder relationships, ensuring the delivery of operational excellence, and serving as their primary point of contact for any insurer inquiries.
PURPOSE OF ROLE
The Partnerships team holds responsibility for overseeing, managing, and advancing the businesses' global network of carrier partners, ensuring their profitability, integrity, and sustainability.