Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
General
Joining the Customer Experience team at Samsung means being at the heart of customer support across the company.
You'll play a pivotal role in driving brand loyalty, contributing to organisational success, and nurturing growth.
Manage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required
Being available to respond to client and colleague requests for assistance, guiding them with process, experience and system queries
Assist end-users by directing them to available supporting material or information to improve their experience and ability to self-serve in the future
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview